It’s all about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small businesses provide instant replies and convert more prospects.
You are not going to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let us have a deeper look to the live chat platform to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally positive evaluations. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within minutes of communicating via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
The obvious beginning to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like prior to, during and after the conversation. Feel free to change around colors, set causes for when the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to go with the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d like to handle live chats while on the move. By way of instance, if you have to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your website in real time. Your customer support is constantly handled, since it functions like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics over time. You can track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will find for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is full of advice about how to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish the majority of the research yourself.
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the provider offers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features that you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, boundless chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the former plan and service for ten consumers, five websites, an infinite chat history and the ability to remove the Chat branding.
We enjoy the Free program for people just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we share with you some answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the software integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?