Background Pure Chat Pro
There is no motive live chat should not be easy. Pure Chat Pro
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies deliver instant answers and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat platform to know who it’s ideal for and all of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is simple to set up and navigate because of its user friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within moments of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your traffic. For example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your site in real time. So if somebody is looking at a pair of shoes that you sell on your website, you know precisely what to start speaking about, and you even have the tools for making canned responses for specific components of your site. Pure Chat Pro
The obvious beginning to this review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the talks come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the conversation. Feel free to change about colours, set triggers for when the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the go. By way of instance, if you need to leave the office but still wish to provide the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually executing the chats, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer service is constantly handled, as it works just like texting from your cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you will find for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is full of advice on the best way best to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email support in-app and about the website for many programs. Pure Chat Pro
Pure Chat does not have a free trial. However, you don’t need one at all, because the provider delivers a solid free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, a one day chat history and native cellular programs.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free plan for people just testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep expenses down. In this article, we share with you a few answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t pleased with their services. Read the following directions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
When choosing a live chat software, it is essential that the program integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large aid groups. Pure Chat Pro