Background Pure Chat
There is no motive live chat shouldn’t be simple. Pure Chat
It is about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more leads.
You are not going to find anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with customers who need answers quickly.
So let’s have a deeper look to the live chat platform to understand who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally positive evaluations. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate due to its user-friendly interface. They also like the way the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within moments of communicating via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may track your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your website in real-time. So if someone is looking at a pair of sneakers you sell on your website, you know precisely what to begin speaking about, and you even have the tools for creating canned answers for specific components of your site. Pure Chat
The obvious beginning to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like prior to, during and following the conversation. Don’t hesitate to modify about colours, set triggers for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to manage live chats while on the move. For instance, if you have to leave the workplace but still wish to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is constantly handled, as it works like texting from your cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you will find for live chat. By way of instance, a site is provided for reading about updates and suggestions, while the Guides page is filled with information about the best way best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and on the website for many plans. Pure Chat
Pure Chat does not have a free trial. However, you don’t want one at all, because the company offers a strong free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, per one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the former plan and support for ten users, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this report, we share with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms and other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the software integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with only a few goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large aid groups. Pure Chat