Introduction Pure Chat Software
There’s no reason live chat shouldn’t be easy. Pure Chat Software
It is all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more leads.
You’re not going to find anything mad with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let us have a deeper look to the live chat platform to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is easy to setup and navigate due to its user friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated they were able to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that making it hard to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to view which users are browsing your website in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to start talking about, and you have the instruments for making canned answers for certain components of your website. Pure Chat Software
The obvious start to this particular review is the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks come in real-time), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you are offered for chatting so that customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and after the dialog. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the move. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is continually handled, since it works like texting from the cell phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will discover for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is full of advice about how best to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email service in-app and on the website for all programs. Pure Chat Software
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company offers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one site, boundless chats each month, a one day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep expenses down. In this article, we share with you a few answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large aid groups. Pure Chat Software