Intro Pure Chat Vs Live Chat
There’s no reason live chat shouldn’t be simple. Pure Chat Vs Live Chat
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small businesses provide instant replies and convert more prospects.
You are not likely to find anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let us have a deeper look into the live chat system to know who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has generally positive evaluations. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is easy to set up and navigate because of its user-friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within minutes of communicating via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. For instance, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real time. So if somebody is considering a pair of shoes you sell on your website, you know exactly what to begin talking about, and you have the tools for creating canned answers for specific parts of your site. Pure Chat Vs Live Chat
The obvious beginning to this review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees all of the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and after the conversation. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would love to manage live chats while on the go. By way of example, if you have to leave the office but still wish to give the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is constantly managed, since it works like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics over time. You can monitor your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. By way of instance, a blog is supplied for reading about updates and tips, while the Guides page is filled with information on the best way to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email service in-app and about the website for all programs. Pure Chat Vs Live Chat
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and support for ten users, five sites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free program for individuals just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may assist you in keeping down expenses. In this article, we discuss with you a few responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read these directions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When choosing a live chat software, it’s important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large support teams. Pure Chat Vs Live Chat