Introduction Pure Hat Trick
There’s no reason live chat should not be easy. Pure Hat Trick
It’s all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses deliver instant replies and convert more leads.
You are not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let’s have a deeper look into the live chat system to understand who it is best for and all of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally positive evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said that they were able to convince customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. For example, if you are sitting on the Chat backend you have the capability to see which users are surfing your website in real-time. So if someone is considering a pair of sneakers that you sell on your website, you know precisely what to start talking about, and you even have the instruments for creating canned answers for specific components of your site. Pure Hat Trick
The obvious start to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees all the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the talks come in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to change around colors, set triggers for when the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to manage live chats while on the move. By way of instance, if you have to leave the office but still wish to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real time. Your customer support is continually managed, since it works just like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is full of advice on how best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email support in-app and on the web site for all programs. Pure Hat Trick
Pure Chat doesn’t have a free trial. But you do not want one at all, because the company offers a strong free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of features that you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats each month, a one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten users, five websites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read these directions to find out the cancelation terms and other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is essential that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a few products and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with large aid groups. Pure Hat Trick