It is about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses provide instant answers and convert more leads.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat system to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within moments of communication via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
The obvious beginning to this review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but it also allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are offered for chatting so that customers know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like before, during and after the dialog. Don’t hesitate to modify around colours, set causes for as soon as the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the mobile programs. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your site in real-time. Your customer service is constantly handled, as it functions just like texting from the cell phone.
The coverage is just one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with advice on how to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to complete the majority of the research yourself.
Pure Chat does not have a free trial. But you do not want one at all, because the provider offers a strong free plan you could continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one website, boundless chats each month, a one day discussion history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten users, five websites, an unlimited chat history and also the capacity to remove the Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep expenses down. In this report, we share with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read these instructions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s important that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?