Introduction Pure Live
There’s no motive live chat shouldn’t be simple. Pure Live
It’s all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more leads.
You’re not likely to find anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat platform to understand who it is best for and all of those attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said that they were in a position to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your visitors. For example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your website in real-time. So if somebody is considering a pair of shoes you sell on your website, you understand exactly what to start speaking about, and you even have the tools for making canned responses for specific components of your site. Pure Live
The obvious beginning to this review is the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and following the conversation. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to manage live chats while on the go. By way of example, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are all taken over to the cellular programs. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is constantly managed, since it works just like texting from the cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is full of information about the best way to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email service in-app and about the web site for all programs. Pure Live
Pure Chat does not have a free trial. However, you don’t need one at all, since the company delivers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats each month, per one day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything from the previous plan and service for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may help you keep expenses down. In this article, we share with you a few answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with only a few goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big aid teams. Pure Live