Intro Pure O Chat Room
There is no reason live chat should not be easy. Pure O Chat Room
It is about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more prospects.
You’re not likely to find anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat platform to understand who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is simple to set up and navigate because of its user friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you can monitor your visitors. By way of instance, if you’re sitting on the Pure Chat backend you have the capability to view which users are surfing your site in real-time. So if someone is looking at a pair of shoes that you sell on your website, you know exactly what to start talking about, and you even have the instruments for making canned answers for specific components of your site. Pure O Chat Room
The obvious beginning to this review is the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your website before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks come in real-time), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like prior to, during and following the dialog. Feel free to change around colours, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer service is continually handled, as it works just like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you will find for live chat. For instance, a blog is provided for reading about updates and suggestions, while the Guides page is full of advice about the best way to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and about the website for all programs. Pure O Chat Room
Pure Chat does not have a free trial. But you don’t need one at all, because the company delivers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics that you don’t get with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, per one day chat history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the previous plan and service for ten consumers, five sites, an unlimited chat history and also the ability to remove the Chat branding.
We like the Free program for individuals just testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may help you keep expenses down. In this report, we discuss with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When deciding upon a live chat program, it is essential that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with big aid groups. Pure O Chat Room