Introduction Pure One Chat
There is no reason live chat should not be simple. Pure One Chat
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small businesses provide instant answers and convert more leads.
You’re not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat system to know who it is best for and all of the features are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it has normally favorable ratings. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a buy within moments of communicating via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may track your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to begin speaking about, and you have the instruments for creating canned responses for certain components of your website. Pure One Chat
The obvious beginning to this review is that the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats come in real time ), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like before, during and after the conversation. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You have the chance to decide on the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the move. For example, if you have to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is constantly handled, since it works like texting from the phone.
The reporting is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice on the best way to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email support in-app and about the website for all plans. Pure One Chat
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a strong free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, a one day chat history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and support for ten users, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ inquiries from anyplace.
When deciding upon a live chat program, it is essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with large support teams. Pure One Chat