There’s no reason live chat should not be easy. Purecharts
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies provide instant answers and convert more leads.
You are not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with customers who want answers quickly.
So let’s take a deeper look to the live chat system to know who it’s best for and all of the attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd said they were able to persuade customers to commit to a purchase within minutes of communication via the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you may track your visitors. For example, if you’re sitting on the Chat backend you’ve got the ability to see which users are browsing your site in real time. So if somebody is considering a pair of sneakers you sell on your site, you understand exactly what to begin talking about, and you have the tools for making canned responses for certain parts of your website. Purecharts
The obvious start to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees all the customer information and interactions that have happened before. It functions just like an instant messenger, (where the chats arrive in real time ), but it also allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting so that customers know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and following the conversation. Feel free to modify around colors, set causes for when the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is constantly managed, since it functions like texting from the phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll find for live chat. By way of example, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice on how best to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email service in-app and about the web site for many programs. Purecharts
Pure Chat doesn’t have a free trial. But you do not need one at all, since the provider offers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may help you keep down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
When choosing a live chat software, it’s important that the program integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big aid teams. Purecharts