Introduction Purechat Appstore
There’s no reason live chat shouldn’t be easy. Purechat Appstore
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with customers who want answers quickly.
So let’s take a deeper look into the live chat system to know who it is ideal for and all of the attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within minutes of communication via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may monitor your visitors. By way of example, if you are sitting on the Chat backend you have the ability to view which users are surfing your site in real time. So if somebody is considering a pair of sneakers that you sell on your site, you understand exactly what to begin speaking about, and you even have the tools for making canned responses for certain parts of your website. Purechat Appstore
The obvious beginning to this particular review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks come in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like before, during and following the dialog. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. By way of instance, if you need to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer support is continually managed, as it functions like texting from your phone.
The coverage is just one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is filled with information about how to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email support in-app and about the website for many plans. Purechat Appstore
Pure Chat does not have a free trial. But you do not need one at all, since the company delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics that you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you get everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s important that the program integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with large support groups. Purechat Appstore