Background Purechat Blog
There is no motive live chat should not be simple. Purechat Blog
It is all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small companies provide instant replies and convert more prospects.
You’re not going to locate anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat platform to understand who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they have been able to persuade customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your website in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you know precisely what to start talking about, and you even have the instruments for creating canned responses for specific components of your website. Purechat Blog
The obvious start to this particular review is that the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the talks come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like prior to, during and after the conversation. Don’t hesitate to modify about colors, set causes for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the go. By way of example, if you have to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is continually managed, since it works like texting from your phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll find for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with information about the best way best to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email support in-app and about the web site for all plans. Purechat Blog
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the company offers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats per month, per 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and also the ability to eliminate the Chat branding.
We like the Free program for people simply testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this report, we share with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not satisfied with their services. Read these directions to find out the cancelation terms and other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
When deciding upon a live chat program, it’s essential that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big aid groups. Purechat Blog