Intro Purechat Bot
There is no motive live chat shouldn’t be simple. Purechat Bot
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies provide instant replies and convert more leads.
You are not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us take a deeper look into the live chat platform to understand who it’s best for and all of those features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable ratings. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real time. So if somebody is considering a pair of shoes you sell on your website, you understand exactly what to begin speaking about, and you have the tools for making canned answers for specific parts of your website. Purechat Bot
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your website before, the agent on the backend sees each the customer information and interactions that have occurred before. It works just like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to handle live chats while on the go. For example, if you have to leave the office but still wish to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer service is constantly managed, since it functions like texting from your phone.
The coverage is just one of the strongest sections of Chat, since it not only gives you the performance for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll discover for live chat. By way of example, a blog is provided for reading about updates and tips, while the Guides page is full of information on the best way to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and on the web site for all programs. Purechat Bot
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the provider delivers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a one day chat history and native cellular programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and support for ten consumers, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this article, we discuss with you some answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with big aid teams. Purechat Bot