Background Purechat Commands
There’s no motive live chat should not be simple. Purechat Commands
It’s about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more leads.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers fast.
So let us have a deeper look to the live chat system to understand who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said they have been able to persuade customers to commit to a buy within minutes of communication via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your traffic. By way of example, if you’re sitting on the Chat backend you have the capability to view which users are surfing your site in real time. So if someone is looking at a pair of shoes that you sell on your website, you know exactly what to start speaking about, and you even have the tools for making canned answers for specific parts of your site. Purechat Commands
The obvious start to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks come in real time ), but it also allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like before, during and following the dialog. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would like to manage live chats while on the move. For example, if you have to leave the office but still want to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually executing the chats, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real time. Your customer service is constantly handled, as it functions just like texting from the cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other solutions you will discover for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is full of information on how best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email support in-app and on the website for many programs. Purechat Commands
Pure Chat does not have a free trial. But you don’t need one at all, because the company delivers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, per one day chat history and native cellular apps.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and support for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may help you keep down expenses. In this article, we share with you a few answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read these directions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
When deciding upon a live chat program, it is essential that the software integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large support groups. Purechat Commands