Intro Purechat Customers
There is no reason live chat should not be easy. Purechat Customers
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more leads.
You are not likely to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers quickly.
So let us take a deeper look into the live chat system to know who it’s best for and all of the features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a purchase within minutes of communication through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your site, you understand exactly what to start talking about, and you even have the instruments for creating canned responses for certain components of your website. Purechat Customers
The obvious start to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees all the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the chats come in real time ), but it also lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and following the conversation. Feel free to modify about colours, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d love to handle live chats while on the move. By way of example, if you need to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the mobile programs. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is continually managed, since it works like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is filled with advice about how to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email service in-app and on the web site for all programs. Purechat Customers
Pure Chat does not have a free trial. But you don’t need one at all, since the company offers a strong free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats each month, a one day chat history and native mobile apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and also the ability to remove the Chat branding.
We like the Free program for people simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When deciding upon a live chat program, it’s essential that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with big support groups. Purechat Customers