Introduction Purechat Dashboard
There is no reason live chat shouldn’t be simple. Purechat Dashboard
It’s about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more leads.
You’re not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers quickly.
So let us have a deeper look to the live chat platform to know who it’s best for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally favorable ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within minutes of communicating via the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you may track your traffic. By way of instance, if you’re sitting on the Chat backend you have the ability to view which users are browsing your site in real time. So if someone is looking at a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you even have the tools for creating canned responses for certain parts of your site. Purechat Dashboard
The obvious start to this review is that the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the chance to go with the default stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d love to manage live chats while on the go. By way of example, if you need to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your site in real-time. Your customer service is continually managed, since it functions just like texting from the cell phone.
The coverage is one of the strongest sections of Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will discover for live chat. By way of example, a site is provided for reading about updates and tips, while the Guides page is full of information about the best way to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page offers you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email service in-app and on the website for many plans. Purechat Dashboard
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider delivers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything from the former plan and service for ten users, five sites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We like the Free program for individuals simply testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep down expenses. In this report, we discuss with you some answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read these directions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with big aid teams. Purechat Dashboard