Background Purechat Demo
There is no reason live chat should not be simple. Purechat Demo
It’s about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat platform to know who it is best for and all of those attributes are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive ratings. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within moments of communication via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it hard to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can monitor your traffic. For example, if you are sitting on the Chat backend you have the ability to see which users are surfing your site in real-time. So if someone is considering a pair of shoes that you sell on your website, you know exactly what to start speaking about, and you have the instruments for making canned responses for specific components of your website. Purechat Demo
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats arrive in real time ), but it also lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and after the conversation. Feel free to change about colours, set triggers for when the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the move. By way of instance, if you need to leave the office but still want to provide the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually carrying out the talks, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your website in real time. Your customer support is continually managed, since it works just like texting from your phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other options you will find for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is full of advice on how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email support in-app and on the website for many programs. Purechat Demo
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider offers a strong free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, per 1 day chat history and native mobile apps.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the former plan and service for ten consumers, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping down expenses. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When choosing a live chat software, it is essential that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and small operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large aid teams. Purechat Demo