Introduction Purechat Desktop
There’s no motive live chat should not be easy. Purechat Desktop
It is about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more leads.
You’re not likely to find anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with clients who want answers fast.
So let us take a deeper look into the live chat system to understand who it’s ideal for and all of those features are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally favorable evaluations. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd stated they were in a position to convince customers to commit to a buy within moments of communication via the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your website, you know exactly what to begin talking about, and you have the tools for making canned responses for certain parts of your site. Purechat Desktop
The obvious start to this review is the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees each the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the chats come in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like before, during and after the conversation. Don’t hesitate to modify around colours, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d love to manage live chats while on the go. By way of example, if you have to leave the office but still want to give the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is continually handled, as it functions like texting from your cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll discover for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is filled with information about the best way best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email service in-app and about the web site for all plans. Purechat Desktop
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the provider delivers a strong free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of features you don’t get with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, unlimited chats each month, per one day chat history and native mobile apps.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the former plan and service for ten users, five sites, an infinite chat history and the capacity to eliminate the Chat branding.
We like the Free plan for people simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may assist you in keeping down expenses. In this article, we share with you some responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not pleased with their services. Read these directions to find out the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
When deciding upon a live chat software, it is essential that the program integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with big aid groups. Purechat Desktop