Introduction Purechat Down
There’s no motive live chat shouldn’t be easy. Purechat Down
It is all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more leads.
You’re not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat system to understand who it’s ideal for and which of the attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. For example, if you’re sitting on the Chat backend you have the ability to view which users are browsing your site in real-time. So if somebody is looking at a pair of shoes that you sell on your website, you understand precisely what to start speaking about, and you even have the tools for making canned answers for specific parts of your website. Purechat Down
The obvious beginning to this particular review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have occurred before. It works just like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and after the dialog. Don’t hesitate to change around colours, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to handle live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real time. Your customer support is constantly handled, since it functions just like texting from the phone.
The coverage is just one of the strongest sections of Chat, since it not only provides you the functionality for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you will discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is full of advice on the best way to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email service in-app and on the website for all programs. Purechat Down
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company offers a solid free plan you can continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything out of the former plan and support for ten consumers, five websites, an infinite chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can help you keep expenses down. In this report, we share with you some responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not pleased with their services. Read the following instructions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is essential that the software integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big aid teams. Purechat Down