Introduction Purechat Download
There’s no motive live chat shouldn’t be easy. Purechat Download
It is all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies deliver instant answers and convert more prospects.
You are not going to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with clients who need answers fast.
So let us have a deeper look into the live chat platform to understand who it is ideal for and all of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd stated they were able to persuade customers to commit to a buy within moments of communicating through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may track your visitors. For instance, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your website in real-time. So if someone is considering a pair of sneakers you sell on your site, you understand precisely what to start speaking about, and you have the tools for creating canned answers for specific parts of your site. Purechat Download
The obvious start to this review is that the true chat interface. Does it feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like before, during and following the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would love to manage live chats while on the go. By way of instance, if you have to leave the workplace but still want to provide the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually executing the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is constantly handled, as it functions like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is full of information on the best way best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email support in-app and about the website for all plans. Purechat Download
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider delivers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, boundless chats each month, per one day chat history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and support for ten consumers, five sites, an infinite chat history and the ability to remove the Pure Chat branding.
We like the Free plan for individuals just testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may assist you in keeping expenses down. In this article, we share with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t pleased with their services. Read these instructions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat program, it’s essential that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large support teams. Purechat Download