Intro Purechat Faq
There is no reason live chat should not be simple. Purechat Faq
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small companies deliver instant replies and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat platform to know who it’s best for and which of the features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally positive ratings. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said they have been able to convince customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you may monitor your traffic. For example, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your site in real-time. So if someone is considering a pair of shoes that you sell on your site, you understand exactly what to start talking about, and you even have the instruments for making canned responses for specific parts of your site. Purechat Faq
The obvious start to this review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and following the dialog. Feel free to modify about colors, set causes for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the go. For instance, if you have to leave the workplace but still wish to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer service is constantly handled, as it works just like texting from the phone.
The reporting is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a blog is supplied for reading about updates and tips, while the Guides page is filled with advice on how to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and on the website for many plans. Purechat Faq
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a strong free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one website, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and support for ten users, five websites, an infinite chat history and also the ability to eliminate the Chat branding.
We like the Free plan for people just testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may assist you in keeping expenses down. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with big aid teams. Purechat Faq