Introduction Purechat Features
There is no motive live chat should not be simple. Purechat Features
It is all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small companies deliver instant replies and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with customers who want answers quickly.
So let’s have a deeper look into the live chat platform to understand who it’s best for and which of those features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally positive evaluations. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is easy to setup and navigate due to its user friendly interface. They also like the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said they were able to convince customers to commit to a buy within moments of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it difficult to keep agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your visitors. By way of example, if you’re sitting on the Chat backend you have the ability to view which users are browsing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you understand exactly what to begin speaking about, and you have the instruments for making canned responses for specific parts of your site. Purechat Features
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the talks come in real time ), but it also allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the conversation. Feel free to change about colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to handle live chats while on the move. For example, if you need to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually executing the talks, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer service is continually managed, since it functions just like texting from the cell phone.
The reporting is one of the strongest parts of Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of information about how best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and on the web site for many plans. Purechat Features
Pure Chat doesn’t have a free trial. But you do not want one at all, since the company delivers a strong free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features that you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, per one day discussion history and native mobile programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and service for ten users, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you need to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who are not satisfied with their services. Read these directions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
When choosing a live chat software, it is important that the program integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with large support groups. Purechat Features