Background Purechat Guide
There is no motive live chat should not be easy. Purechat Guide
It’s about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small companies provide instant answers and convert more prospects.
You’re not likely to find anything mad with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat system to know who it is best for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within moments of communication through the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He clarified that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you can track your visitors. For instance, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your site, you understand exactly what to start talking about, and you even have the tools for making canned answers for certain components of your website. Purechat Guide
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the talks come in real-time), but it also lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and following the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the move. By way of example, if you need to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the mobile programs. You have settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer service is constantly handled, as it functions just like texting from the phone.
The reporting is one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice on how to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email support in-app and on the web site for all plans. Purechat Guide
Pure Chat does not have a free trial. But you do not want one at all, since the provider delivers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and service for ten users, five sites, an infinite chat history and also the ability to eliminate the Chat branding.
We like the Free plan for people simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may assist you in keeping down expenses. In this report, we share with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is important that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and small operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with large aid teams. Purechat Guide