Introduction Purechat Help
There is no reason live chat should not be simple. Purechat Help
It is about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more prospects.
You are not going to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers quickly.
So let us take a deeper look to the live chat system to understand who it is best for and all of those features are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has generally positive evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within minutes of communication through the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you may monitor your traffic. For instance, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your website in real time. So if somebody is considering a pair of shoes you sell on your website, you know exactly what to start speaking about, and you have the instruments for creating canned answers for certain parts of your site. Purechat Help
The obvious start to this particular review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats arrive in real-time), but it also allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like prior to, during and following the dialog. Don’t hesitate to modify around colours, set causes for when the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You have the chance to decide on the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. For example, if you need to leave the office but still want to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually executing the chats, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your website in real time. Your customer support is continually handled, as it works like texting from the cell phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information on how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and on the website for all programs. Purechat Help
Pure Chat does not have a free trial. But you do not need one at all, because the company offers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats each month, per 1 day chat history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the previous plan and service for ten users, five websites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping down expenses. In this article, we share with you some answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When deciding upon a live chat software, it’s important that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with only a few goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big support teams. Purechat Help