Background Purechat Nutshell
There is no reason live chat should not be simple. Purechat Nutshell
It is all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers fast.
So let’s have a deeper look into the live chat platform to understand who it’s ideal for and all of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is simple to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within moments of communication via the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time depends on how well you can track your traffic. For instance, if you are sitting on the Chat backend you’ve got the capability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to begin speaking about, and you have the tools for creating canned responses for specific components of your site. Purechat Nutshell
The obvious beginning to this review is the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like before, during and after the dialog. Feel free to change around colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the move. For example, if you need to leave the office but still wish to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer service is continually managed, since it functions just like texting from your cell phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you will find for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information about how to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email service in-app and on the website for all programs. Purechat Nutshell
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten users, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free program for individuals just testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may help you keep down expenses. In this report, we share with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When choosing a live chat software, it is important that the software integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large aid groups. Purechat Nutshell