Background Purechat Prestashop
There’s no reason live chat shouldn’t be simple. Purechat Prestashop
It is all about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more leads.
You are not going to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat system to know who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s generally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within minutes of communicating via the program. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. For instance, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real-time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to begin talking about, and you even have the tools for creating canned responses for certain parts of your website. Purechat Prestashop
The obvious beginning to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the talks arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to change around colours, set causes for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who’d like to manage live chats while on the go. For instance, if you need to leave the office but still want to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is constantly managed, as it works just like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is filled with information on how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and about the website for many plans. Purechat Prestashop
Pure Chat does not have a free trial. But you don’t want one at all, because the company delivers a strong free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats each month, per one day chat history and native mobile programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the previous plan and service for ten consumers, five websites, an infinite chat history and the ability to remove the Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the genuine operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big support groups. Purechat Prestashop