Intro Purechat Pros And Cons
There’s no motive live chat shouldn’t be simple. Purechat Pros And Cons
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more leads.
You’re not likely to locate anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers quickly.
So let’s have a deeper look to the live chat platform to understand who it’s best for and all of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally positive ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to setup and navigate due to its user friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a buy within minutes of communication through the program. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you have the capability to view which users are browsing your site in real time. So if someone is considering a pair of shoes you sell on your site, you understand exactly what to begin talking about, and you even have the instruments for creating canned answers for certain parts of your website. Purechat Pros And Cons
The obvious start to this review is the true chat interface. Does it feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the chats come in real time ), but it also allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like prior to, during and following the dialog. Don’t hesitate to modify about colors, set triggers for as soon as the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You have the chance to go with the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d love to manage live chats while on the move. For instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real time. Your customer support is continually handled, as it works like texting from your phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will find for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email support in-app and on the web site for all plans. Purechat Pros And Cons
Pure Chat does not have a free trial. However, you don’t need one at all, since the company offers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats each month, a one day discussion history and native cellular apps.
Starter — For $20 per month you get support for two users, two websites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and support for ten users, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can help you keep down expenses. In this article, we discuss with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
When deciding upon a live chat software, it is important that the program integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with big aid teams. Purechat Pros And Cons