Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of the tool, and using live chat available on your website is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Purechat
The Live chat app itself is much more involved than your average customer. You will be able to see every one of those visitors which are on your website at any given time, as well as their IP address, their own referral origin, their local time, operating system and much more. While some of the info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that seems somewhat old fashioned. It seems like it’s packed with advertisements, except it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between agents. The other representative can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Purechat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — small company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight in what clients are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you might discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and support that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from there. Purechat