Intro Purechat Review
There is no reason live chat should not be simple. Purechat Review
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small businesses provide instant answers and convert more leads.
You are not going to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers quickly.
So let us have a deeper look to the live chat system to know who it is ideal for and all of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally favorable ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is simple to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive review of Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within moments of communication through the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of example, if you’re sitting on the Chat backend you’ve got the capability to see which users are browsing your website in real-time. So if someone is looking at a pair of shoes that you sell on your website, you know precisely what to begin talking about, and you have the instruments for creating canned responses for specific parts of your site. Purechat Review
The obvious beginning to this particular review is the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the chats come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like before, during and after the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which is nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to manage live chats while on the go. For example, if you have to leave the office but still want to give the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your site in real-time. Your customer support is constantly managed, as it works like texting from your cell phone.
The reporting is one of the strongest sections of Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of advice on how to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for all plans. Purechat Review
Pure Chat does not have a free trial. But you do not want one at all, since the provider offers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a one day chat history and native cellular apps.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and service for ten users, five sites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free plan for people just testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep down expenses. In this article, we discuss with you some answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s important that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with big aid teams. Purechat Review