Intro Purechat Reviews
There’s no motive live chat shouldn’t be easy. Purechat Reviews
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more leads.
You are not likely to find anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with customers who need answers fast.
So let’s have a deeper look to the live chat platform to understand who it is ideal for and all of those features are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate due to its user friendly interface. They also like how the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within moments of communicating through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that this makes it hard to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time depends on how well you may track your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you understand exactly what to begin speaking about, and you even have the instruments for creating canned responses for certain components of your site. Purechat Reviews
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like before, during and after the dialog. Feel free to modify about colors, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to manage live chats while on the go. For example, if you need to leave the office but still wish to provide the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular programs. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is continually handled, since it functions like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll find for live chat. By way of example, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with information on how to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also offer email service in-app and about the web site for all programs. Purechat Reviews
Pure Chat does not have a free trial. However, you do not need one at all, because the company delivers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, a one day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the previous plan and service for ten users, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large support teams. Purechat Reviews