Intro Purechat Status
There’s no reason live chat shouldn’t be easy. Purechat Status
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look into the live chat platform to know who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within moments of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time depends on how well you can track your visitors. By way of example, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your site in real-time. So if somebody is looking at a pair of shoes you sell on your website, you understand exactly what to start speaking about, and you even have the instruments for creating canned answers for certain parts of your website. Purechat Status
The obvious beginning to this review is the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats arrive in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the conversation. Feel free to change about colours, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You have the chance to decide on the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d love to handle live chats while on the go. By way of instance, if you have to leave the office but still want to give the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the cellular programs. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real time. Your customer service is continually managed, as it functions just like texting from the phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you will discover for live chat. By way of example, a site is provided for studying about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email support in-app and about the website for many plans. Purechat Status
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider offers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get together with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the previous plan and service for ten users, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep down expenses. In this report, we discuss with you a few answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat software, it is essential that the program integrates with other software your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big support groups. Purechat Status