Background Purechat Vs Olark
There is no reason live chat shouldn’t be simple. Purechat Vs Olark
It’s about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies provide instant answers and convert more prospects.
You’re not going to locate anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us take a deeper look into the live chat system to understand who it’s ideal for and all of those features are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to setup and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a purchase within moments of communicating via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your visitors. For example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your site in real time. So if someone is considering a pair of shoes that you sell on your site, you know precisely what to begin speaking about, and you even have the instruments for creating canned answers for certain parts of your site. Purechat Vs Olark
The obvious start to this review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and after the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the move. For instance, if you need to leave the workplace but still want to give the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer support is constantly handled, as it functions just like texting from the phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is filled with information on how best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and on the web site for all plans. Purechat Vs Olark
Pure Chat does not have a free trial. But you do not need one at all, because the provider offers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may help you keep expenses down. In this article, we share with you a few responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is important that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large support groups. Purechat Vs Olark