Intro Purechat Youtube
There’s no motive live chat shouldn’t be simple. Purechat Youtube
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat system to know who it is ideal for and which of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd said they were able to convince customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real-time. So if someone is considering a pair of sneakers that you sell on your website, you know exactly what to start speaking about, and you even have the instruments for creating canned answers for certain components of your website. Purechat Youtube
The obvious beginning to this review is that the true chat interface. Does it feel usable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the chats come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like before, during and after the dialog. Feel free to modify about colors, set causes for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to manage live chats while on the go. By way of example, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually executing the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is continually handled, since it works like texting from your cell phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics over time. You can track your customer satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is full of advice on the best way best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email support in-app and on the website for many programs. Purechat Youtube
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company offers a strong free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, a one day discussion history and native cellular apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the previous plan and service for ten users, five websites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this article, we share with you some answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When choosing a live chat program, it’s important that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with large support groups. Purechat Youtube