Summary Que Es Jivochat
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Que Es Jivochat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, accessible in the program’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little feature is put on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about all of the people on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Que Es Jivochat
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
Concerning the design, The entire site looks really nice and that I may also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main site , I clicked on the conversation window three days, until I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat option, it actually does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and supplying different programs with a larger selection of features To satisfy their future clients. Que Es Jivochat