Intro Quick Online Chat Room
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of this tool, and having live chat which can be found on your site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Quick Online Chat Room
The Live chat app is a great deal more involved than your normal client. You’ll have the ability to see every one of those visitors that are on your site at any given time, as well as their IP address, their own referral source, their regional time, working system and much more. While some of the info is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that looks a little old fashioned. It looks like it is full of ads, except it’s only a site edition of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between agents. Another agent can follow the situation and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Quick Online Chat Room
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might have no impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal alternative or all of the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight in what clients are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. Quick Online Chat Room