Why choose Crisp? Rails Socket Io
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right choice for your company and startup as well. You may understand how to compare live chats and which metrics might be significant for you also. Rails Socket Io
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tagsothers together with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do in Storyblokwe do not wish to limit the consumer to the use of this system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it is something that you can control. You could choose one accounts for the whole group (which is cheap with most options ), or you might go for one seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the very first paid plan contrary to the majority of the high tier programs to observe the way the price scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Rails Socket Io
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and attribute together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those feature we did not need but might need to pay for. We’re glad to say we think we have the best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients that are looking for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you’ve got a query or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Rails Socket Io