Overview Random Phone Chat
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Random Phone Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox part, accessible in the app’s sidebar — there territory each of the incoming requests from the clients. Then, we have a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we have website visitors section, telling us about each the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Random Phone Chat
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
In terms of the Plan, The whole site looks really nice and that I can even say that UX doesn’t lack in that department. There’s one thing which confused me when I was on the main website, I clicked on the conversation window three times, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I believe They’ll be scaling and providing other programs using a wider selection of features To meet their future clients. Random Phone Chat