Why Select Crisp? Read My Orange Emails

In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup too. You will know how to compare live chats and which metrics could be important for you also. Read My Orange Emails

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How was that decision made?

Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.

 

What did we use previously?

We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to proceed.

 

Chat history

We found 14 times history, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.

How many contacts do we need?

First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we create because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:

So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do in Storyblok, we do not wish to limit the consumer to the use of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.

 

Trigger events / communications

Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the very first paid program.

 

Possibility to send campaign emails

From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.

 

Amount of brokers

The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which can be cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to get that personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We have started to compare the first paid plan contrary to most of the high tier programs to observe how the cost scales . The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Read My Orange Emails

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Software Compatibility

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they work and perform together with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.

 

Control the client via JavaScript

We’re using the live chat not Only on the website but also in our program itself. Clients may want to report a problem or merely have a quick question about something, hence the direct integration, and a option to initialize and hide/show the customer with JavaScript was a must-have. It was possible with the majority of live chats we’ve attempted, the documentation of Crisp about their JavaScript SDK is clear and well recorded so we got that running in less than half an hour.

 

What is Crisp?

“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”

From our experience, Crisp really Ships with the attention on such chat experience for your customers. Which is precisely what we were searching for as we evaluated other solutions.

 

Pricing

This one is tricky. If you browse The last few things you saw that we compared the lower grade programs and attribute together with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those feature we did not need but would have to cover. We’re glad to state that we think we have the best fit for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you want to locate your own best match.

Conclusion

We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a question or wish to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Read My Orange Emails

 

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