Overview Real Estate Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat available on your website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Real Estate Chat
The Live chat app is much more involved than your normal customer. You’ll be able to observe each of those visitors that are on your site at any particular time, as well as their IP address, their own referral origin, their local time, operating system and much more. While some of the information will be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a site that looks a little old fashioned. It looks like it’s full of ads, but it is just a site version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving representatives. The other agent can follow-up the situation and answer within seconds. It’s useful when an agent does not have the knowledge to address the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Real Estate Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or all of the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight in what clients are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of further operators) could be accessed with this free time trial period. Provide Support won’t continually harass you if you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from that point. Real Estate Chat