Why Select Crisp? Real Estate Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you also. Real Estate Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers together with a badly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do in Storyblok, we don’t wish to restrict the user to the use of the system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send certain emails to particular target groups and : we really like the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Interesting, it is something you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you could go for one seat for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid program against most of the high tier plans to observe the way the cost scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Real Estate Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources – so we concentrated on how they operate and function together with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower tier programs and feature together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we didn’t need but would need to pay for. We’re glad to state that we think we have the best fit for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients who are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. If you’ve got a question or wish to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Real Estate Live Chat Software