Why choose Crisp? Real Time Chat App
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right decision for your business and startup too. You may know how to compare live talks and that metrics might be significant for you also. Real Time Chat App
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had this attribute, some at higher price tagsothers together with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not limit on the contacts we make because we really wish to earn contact with them all. Endless contacts was what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do in Storyblokwe do not want to limit the consumer to the use of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of solutions), or you could go for one chair for every team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire team was dropped instantly. We have begun to compare the very first paid plan contrary to the majority of the high tier programs to see how the cost scales . The highest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. Real Time Chat App
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade plans and attribute with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those attribute we did not need but might have to pay for. We are pleased to state that we think we got the very best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers who are looking for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you have a query or wish to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Real Time Chat App