Intro Real Time Chat App
There’s no motive live chat shouldn’t be easy. Real Time Chat App
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more leads.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let’s have a deeper look into the live chat platform to understand who it’s ideal for and which of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally positive evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within minutes of communication via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out with notifications. He clarified that making it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you can monitor your visitors. For instance, if you’re sitting on the Chat backend you have the ability to view which users are browsing your website in real-time. So if someone is looking at a pair of sneakers that you sell on your site, you know exactly what to start talking about, and you even have the instruments for making canned responses for specific components of your website. Real Time Chat App
The obvious start to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like prior to, during and after the conversation. Don’t hesitate to change around colors, set triggers for as soon as the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the go. By way of instance, if you need to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are taken over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your site in real time. Your customer service is constantly handled, as it functions just like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. By way of instance, a blog is provided for reading about updates and suggestions, while the Guides page is full of information on the best way best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and about the web site for all plans. Real Time Chat App
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider offers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and support for ten consumers, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free plan for people just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we discuss with you some answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the software integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with big aid teams. Real Time Chat App