Why Select Crisp? Real Time Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your company and startup as well. You will know how to compare live chats and which metrics could be important for you also. Real Time Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live chats we tried had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we really want to earn contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do in Storyblok, we don’t wish to restrict the user to the use of this system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose one account for the whole group (which is cheap with most options ), or you might go for one seat for each team member. Since we want to have that personal approach to our clients the idea of using one account for the entire team was dropped immediately. We have started to compare the very first paid plan against the majority of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Real Time Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they operate and function with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade plans and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might need to cover. We’re pleased to say we believe we got the best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all customers who are looking for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. If you’ve got a question or wish to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Real Time Chat