Why choose Crisp? Real Time Chat Service
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect decision for your business and startup too. You will understand how to compare live chats and which metrics could be important for you also. Real Time Chat Service
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live talks we attempted had this feature, a few at higher price tags, others together with a badly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we create because we really want to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do at Storyblok, we don’t want to restrict the user to the use of this machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send certain mails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Interesting, it is something that you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you might go for a single seat for each team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the first paid program against the majority of the high tier programs to observe the way the price scales again. The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Real Time Chat Service
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and attribute with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those feature we did not need but would have to cover. We’re glad to state that we think we got the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all customers who are searching for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are glad that we made that decision. If you have a question or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Real Time Chat Service