Introduction Real Time Chat Software
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Real Time Chat Software
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox section, available from the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little feature is put on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about all the folks on our website.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Real Time Chat Software
A nice addition that they Provide is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on mobile, they will surely find it very convenient.
If that is not enough, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the quality of your customer services.
In terms of the Plan, The whole site looks really nice and that I may even say that UX doesn’t lack in that section. There is 1 thing which confused me when I had been on the primary site , I clicked on the chat window three days, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and providing other plans using a larger range of features To satisfy their future clients. Real Time Chat Software