Background Real Time Chat Software
There’s no reason live chat should not be easy. Real Time Chat Software
It is all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small businesses deliver instant answers and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who want answers quickly.
So let us take a deeper look into the live chat system to know who it is best for and which of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally positive evaluations. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within moments of communication via the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real time. So if someone is looking at a pair of shoes you sell on your site, you know precisely what to begin talking about, and you even have the instruments for creating canned responses for certain parts of your site. Real Time Chat Software
The obvious start to this particular review is that the true chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the chats come in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to change about colors, set causes for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d like to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the mobile apps. You’ve got settings for actually executing the talks, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real time. Your customer service is constantly managed, since it works like texting from the phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will find for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is filled with advice on how best to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email support in-app and about the web site for all programs. Real Time Chat Software
Pure Chat doesn’t have a free trial. However, you do not want one at all, because the provider delivers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features you don’t get together with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one website, unlimited chats each month, a one day chat history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything from the previous plan and service for ten users, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep down expenses. In this report, we discuss with you a few answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big aid groups. Real Time Chat Software