Why Select Crisp? Real Time Chat Website
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup as well. You will understand how to compare live chats and which metrics might be important for you also. Real Time Chat Website
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had this attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the history was not accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we make because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do at Storyblok, we do not wish to restrict the consumer to the use of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live talks provide. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is kinda Interesting, it is something you can control. You could choose one account for the whole team (which is cheap with most options ), or you could go for a single chair for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We have begun to compare the very first paid program against most of the high tier programs to see how the cost scales again. The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for testing. Real Time Chat Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and function together with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and feature with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those feature we didn’t need but might have to pay for. We are glad to state that we believe we have the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all clients that are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful that we made that decision. If you’ve got a query or wish to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Real Time Chat Website