Why choose Crisp? Real Time Database Example
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right decision for your business and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Real Time Database Example
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tagsothers together with a badly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we make because we really wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblok, we do not want to limit the user to the use of the system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we want to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Interesting, it is something you can control. You could choose one account for the entire team (which is cheap with most solutions), or you could go for one seat for each team member. Since we like to get that personal approach to our customers the notion of using one account for the whole team was dropped immediately. We have started to compare the very first paid plan against most of the high tier plans to see the way the cost scales again. The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Real Time Database Example
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and attribute with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might have to cover. We’re glad to state that we think we have the best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all customers who are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you have a question or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Real Time Database Example