Introduction Regions Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Regions Chat
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, available from the program’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little attribute is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about each the folks on our site.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Regions Chat
A nice addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
In case that is not enough, They are throwing an API for programmers, which is the entire documentation developers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that track the quality of your customer service.
Concerning the design, The entire site looks very nice and I may even say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I was on the primary site I clicked on the chat window three days, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a standard live chat solution, it actually will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing other programs with a larger range of attributes To satisfy their future clients. Regions Chat